Help
Anything you need.
A short list of the things people write to us about. If your question isn't here, write anyway — a real person reads every message.
I closed the tab — how do I reopen my report?
Your report stays tied to the order that paid for it. Open the receipt email and follow the link, or use the reopen link on the report page with the reference from your receipt.
Where is my receipt?
Stripe sends it to the address you entered at checkout, usually within a minute. If it isn't there, check the spam folder, then write to us with the name you used and we'll resend it.
The report doesn't feel like me.
Tell us what missed. Every paid service includes one complimentary revision: the answers are adjusted and the document rewritten around them.
How do I request a refund?
Before your personalised work begins, write to us with your order reference and we refund in full, no explanation needed. Once the writing has started the service is non-refundable, and one complimentary revision is included instead. Refunds are handled through Stripe and land back on the original card.
How do I stop the Sunday letter?
Every letter carries an unsubscribe link at the bottom, and it takes effect immediately. You can also write to us and we'll remove the address for you.
What happens to my answers?
Your outfit answers and saved pieces stay in your browser. What we hold is the order record and, if you subscribed, your email address. You can ask us to delete either at any time.
Write to us
One address, read daily. Include your order reference if the question is about a purchase.
hello@mirevastyle.com